First advice is to contact Zoom Support before starting your next meeting as this might delete any and all temporary files and therefore remove the opportunity to recover the recording.
Number of ways other have reported might work to recover a recording:
Found my recordings in: C:\Users\cs\Documents\Zoom, you will probably find yours in a similar folder. If not, search for files with *.zoom
You will find a directory named as the record date (for me: C:\Users\cs\Documents\Zoom\2020-05-07 08.46.28 bunch of numbers etc)
In this directory you will find the magical “double_click_to_convert_01.zoom” file
Copy this file
Paste this file into your program Zoom directory (mine is: C:\Users\cs\AppData\Roaming\Zoom\bin - you may need Admin rights to see and/or do this) Also, not sure but, you may need to do this with the second “double_click_to_convert_02.zoo file” Not sure because the next step doesn’t use it?
Go to the Zoom\bin directory where the files are located
Now click ONCE on the double_click_to_convert_01.zoom file and DRAG it onto zTscoder.exe file. This should start the conversion process
So I just tried my hand at this:
1.) Take the “.zoom” files and copied them
2.) Open Zoom and START a new recording
3.) Pause the recording
4.) Go to the LOCAL directory where the recordings are being saved as “.zoom” files
5.) Pasted the OLD “.zoom” files that I needed converted over the top of the newly created ones
6.) Without UNPAUSING the recording, STOP the recording and then end the call
7.) Zoom will start to convert the old files
8.) DONE
Once it was converted, all video and sound was there and I got my one hour video converted.
if convert failed, you can run the zTscoder.exe with your recording folder like this:
zTscoder.exe “x:\x\2018-06-24 15.37.04 xxxxxx 1111111”
The following links could be helpful:
- https://support.zoom.us/hc/en-us/articles/201362473-Local-recording
- https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-failed-conversion-of-local-recordings
Note:
Please note this is all at your own risk, the primary way to recover these local recordings that failed to convert is to contact Zoom Support.
Please remember starting another meeting might delete the temporary files, starting a new recoding will remove the temporary files and this in not recoverable.
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